FAQs

We do ask for a 50% deposit at the time of booking to secure the equipment and your dates. If you are booking within two weeks of your delivery date, then we do ask for full payment up front. Don’t worry. You can still make changes up to 10 days before your delivery date, after you’ve placed your order.

We will do will-calls! However, not all items are able to be picked up by the customer. This is not only for the safety of our equipment, but for your safety as well. We will definitely work with you on a case by case basis! Please inquire if you have questions, and we will do what we can to make it happen!

Your rental period consists of 72 Hours from drop-off to pick-up. 

This depends on 3 factors. Where you’re located. When you need it, and the amount that you order. Please keep in mind that we do take extreme care in our deliveries, and note, that it’s not like Uber Eats, we have to make the delivery twice! Once to deliver and once to pick them back up! 🙂 

Absolutely. We call that Set & Strike, and it’s a premium-level move. Most clients either want it done fast, done right, or done without having to chase down Uncle Dave with a folding chair. If that sounds like your vibe, we’ve got you. Just let us know what’s involved, and we’ll make it happen—with pro-level execution and crew energy to match.

(Heads-up: Set & Strike isn’t included in standard delivery—it’s a separate service we’re happy to build into your quote.)

No! You don’t need to wash them, but please make sure they are rinsed off and all liquids poured out! (This includes coffee urns)

Totally fair question—we hear this one a lot. A canopy is just the top: overhead cover, no walls. A tent gives you full coverage and protection, with customizable sides. Choose from solid, window, or clear panels to match your event.

Need to keep it warm? Heaters are available to rent with any tent setup.

Check out our Event Terminology page to help point you in the right direction!